Shipping policy
Last updated: July 31, 2026
We are committed to processing and shipping your order as quickly as possible. Please review this Shipping Policy before placing your order.
Order Processing Time
All orders are normally processed within 1–2 business days after payment has been successfully confirmed.
Orders are processed and dispatched Monday through Friday, excluding weekends and observed U.S. public holidays.
Orders placed before 6:00 p.m. Eastern Time (ET) will begin processing on the same business day. Orders placed after 6:00 p.m. ET, or on a Saturday, Sunday, or public holiday, will begin processing on the next business day.
Processing time is separate from carrier transit time.
Shipping and Delivery Time
After an order has been processed and dispatched, the estimated carrier transit time is 3–5 business days.
The total estimated delivery time is normally:
- Processing time: 1–2 business days
- Carrier transit time: 3–5 business days
- Total estimated delivery time: 4–7 business days
Business days are Monday through Friday and exclude public holidays. Carrier delivery schedules may vary.
Delivery times are estimates and are not guaranteed delivery dates unless expressly stated otherwise at checkout.
Shipping Locations
We currently ship to physical street addresses in all 50 U.S. states, including Alaska and Hawaii, as well as Washington, D.C.
We do not currently ship to:
- P.O. Boxes
- APO/FPO or other military addresses
- U.S. territories, including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, and the Northern Mariana Islands
- Addresses outside the United States
All orders are fulfilled and dispatched from facilities located within the United States.
Shipping Rates
Available shipping methods and the exact shipping charge, if any, will be clearly displayed at checkout before payment is completed.
If an order qualifies for free shipping, this will also be displayed at checkout. No undisclosed shipping charges will be added after an order has been placed.
Order Confirmation and Tracking
After placing an order, you will receive an order confirmation email at the email address provided during checkout.
Once your order has shipped, you will receive a shipping confirmation email containing the carrier and tracking information when tracking is available.
Please allow up to 24 hours after the carrier receives the package for tracking information to become active or update.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your shipping information before submitting your order. If you entered an incorrect or incomplete address, contact us as soon as possible at jeanettemurray29@gmail.com.
We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.
Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be charged where permitted by applicable law.
Delivery Delays
Although most orders arrive within the estimated delivery timeframe, delays may occasionally occur because of carrier disruptions, severe weather, public holidays, high order volume, or other circumstances beyond our reasonable control.
If we are unable to ship your order within the stated processing timeframe, we will notify you and provide an updated estimated shipping date. Where required by applicable law, you may choose to accept the delay or cancel the unshipped order for a full refund.
If your tracking information has not updated or your order has not arrived within the estimated timeframe, contact us at jeanettemurray29@gmail.com with your order number.
Lost or Missing Packages
If tracking shows that your package was delivered but you cannot locate it, please:
- Check around the delivery location, including porches, side entrances, garages, mailrooms, and other secure areas.
- Check with other members of your household, neighbors, building management, or reception staff.
- Contact the carrier for additional delivery information.
- Contact us if the package is still missing.
We will assist with the carrier investigation and provide an appropriate replacement, refund, or other remedy when applicable. Nothing in this section limits any rights available under applicable consumer law.
Damaged, Incomplete, or Incorrect Deliveries
Please inspect your order when it arrives.
If your package or item arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at jeanettemurray29@gmail.com.
Please provide your order number, a description of the issue, and clear photographs of the item and packaging when applicable. We will review the issue and provide an appropriate resolution.
Refused or Undeliverable Packages
If a package is returned to us because it was refused or because the delivery address was incorrect, incomplete, or unavailable, we will contact you after the package has been received.
Any applicable reshipping charge or deduction from a refund will be disclosed and applied only where permitted by law.
Order Changes and Cancellations
If you need to change or cancel an order, contact us at jeanettemurray29@gmail.com as soon as possible.
We cannot guarantee that an order can be changed or canceled once processing has begun or the order has been dispatched.
After an order has shipped, any return request will be handled according to our Return and Refund Policy.
Contact Us
If you have questions about shipping, delivery, tracking, or your order status, contact us through our website contact page or by email:
Email: jeanettemurray29@gmail.com